Through an iterative service design process that leans heavily on the actor's toolbox, you and your team will discover the right mix of clues that get experiences to win favor and adoption—with customers and with employees.
Human Prototyping® is like an insurance policy for new ideas that helps you work out kinks in service delivery and experience design before writing code, training staff, or building out stores.
What We'll Cover:
• Introduction to service design and prototyping
• Overview of the process
• What each role does
• The importance of authenticity and being present
• Changing given circumstances
• Scenario set up
• Action. Adjust. Repeat
• Capturing the best options
• Presenting final concepts
“The StoryMiners team’s presentation and workshop about Human Prototyping, a technique for taking user experience to a real-world level truly resonated with internal teams. Participants were fully engaged in all aspects of the workshop and learned tools, approaches, and new ways of handling conversations that enable customers’ needs to rise to the top. Being able to immediately take in the reaction to a concept or idea on stage using Human Prototyping techniques leads to quicker iteration and more meaningful outcomes for customers.”
Barbie Fink, Director, Customer Experience, Digital Media, Customer & Employee Experience at Adobe